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I did a drive up at the merle hay location in urbandale/des moines iowa.I ordered 2 sandwiches and a strawberry cheese cake.

This makes 2 times I have gone thru this. I did not get my strawberry cheesecakes both times. I called both times and the manager said she would send a coupon to me. Never got the coupons.

The lady i talked to said to me well you were asked if you got your full order. I told her that I misunderstood, I thought she asked if I got my order. She seen that I just sat the bag of food down next to me. I didnt look in it.

She said she was the manager and she speaks spanish. She agreed that there is a possiblilty that I did not understand what she has said to me.

But it has been two weeks and still no coupons for my cheesecakes with strawberries.I will not go back to that location as she has a bad attitude and does not correct their mistakes.

Review about: Fazolis Manager.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Anonymous
#1346982

you would have had to know that they wouldnt put strawberry cheesecake in w/sandwiches or any hot food

the 2nd time you didnt think to check bag(s)?????????

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