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Customer service
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I did a drive up at the merle hay location in urbandale/des moines iowa. I ordered 2 sandwiches and a strawberry cheese cake.

This makes 2 times I have gone thru this. I did not get my strawberry cheesecakes both times. I called both times and the manager said she would send a coupon to me. Never got the coupons.

The lady i talked to said to me well you were asked if you got your full order. I told her that I misunderstood, I thought she asked if I got my order. She seen that I just sat the bag of food down next to me. I didnt look in it.

She said she was the manager and she speaks spanish. She agreed that there is a possiblilty that I did not understand what she has said to me.

But it has been two weeks and still no coupons for my cheesecakes with strawberries. I will not go back to that location as she has a bad attitude and does not correct their mistakes.

Review about: Fazolis Manager.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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you would have had to know that they wouldnt put strawberry cheesecake in w/sandwiches or any hot food

the 2nd time you didnt think to check bag(s)?????????

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