Company responded
Anonymous
map-marker Fort Oglethorpe, Georgia

Sorry Customer Service

Just wanted to get a to go order 10min B4 closing,but was turned away ,so I took my business to Taco Bell ,and they was Friendly not Rude as Fazoli s Cashier Ft Oglethorpe GA
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Preferred solution: Nothing a True Review of this Restaurant

User's recommendation: Go somewhere else as I did

1 comment
Fazolis
Fazolis Response

I’m very sorry to hear about your recent experience with Fazoli's and thank you for bringing it to our attention. We are unable to resolve issues directly through this channel, so please contact guest.services@fazolis.com so we can further address this situation for you.

Company responded
Anonymous
map-marker Zanesville, Ohio

Experience

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While in the drive through line We waited over 20 minutes as a lady in front of us was questioning her receipt. They should have pulled the lady up & went out to discuss the matter.
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1 comment
Fazolis
Fazolis Response

We don't monitor complaints from Pissedconsumer.com. Please visit https://***/contact and select 'Rate Your Experience' then you can find your location and leave a review for the restaurant you visited. This will make sure it is handled by the correct location and your review gets the attention it deserves.

Scott H Byo
map-marker Bloomington, Indiana

Half hour wait no food. Then wrong food

I better have somebody contacting my tomorrow 8/1722 or I will be at your restaurant to make sure and talk to every customer that walks In. And I will continue to do it till Ive made my point
View full review
Loss:
$100
Cons:
  • Managers that lie to the customer

Preferred solution: Apology

User's recommendation: I’d recommend eating out of a dumpster

LaKiyia B

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Verified Buyer
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Verified Reviewer
| map-marker New York, New York

Customer Service/Refund

Fazolis - Customer Service/Refund
Fazolis - Customer Service/Refund - Image 2

I ordered food from your Muskegon, MI location and it was never delivered. I was issued a refund from door dash and told to follow up with the store because they have my payment information, once getting to the store, I was rudely serviced, left at the register for 10 minutes, embarrassed in front of patrons and the individual who assisted me who would not give her name but referred to herself as the manager with a sloppy appearance, flour on her shirt, shirt hanging off her gave me a 1-800-Fazolis number.

I wasnt a pissed customer, I was a paying one who didnt receive their food and was following procedures to get the refund. I listened to door dash who also has audio of the call be given a total different version of what happened. Not only have I not received my refund but when I called to check was informed that corporate was now dealing with my issue and that they had watched surveillance and heard audio and the manager was not in the wrong. I would like to hear that audio because I cant believe that an establishment would be represented by that or have given the person who just answered the phone there clearance to tell me that.

Its like a pride thing going on up there or something, I wanted a refund then and now, I dont need explanations about anything. When I was present the representation didnt know how to represent themselves and Im trying to find out if any one other than the people in that store know because this doesnt seem real of a manager.

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User's recommendation: Ask for your audio !!

1 comment
Fazolis

I’m very sorry to hear about your recent experience with Fazoli's and thank you for bringing it to our attention. We are unable to resolve issues directly through this channel, so please contact guest.services@fazolis.com so we can further address this situation for you.

Resolved
Gabriele R Zji

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Verified Reviewer
| map-marker Indianapolis, Indiana

Resolved: Didn’t get my complete order

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Fazolis - Didn’t get my complete order
Updated by user Dec 01, 2021

Company fixed the issue and I have been provided with full refund.

Original review Nov 29, 2021
On 11/21/21 I ordered on the Fazolis app. My order number was 579517****123782. The store that prepared my order is located on Lafayette Rd in Indianapolis, IN. I ordered Fettuccine Alfredo, extra Breadsticks and a piece of Peppermint Crunch Cheesecake as well as a piece of New York Cheescake for delivery. When I received my delivery, not only was the cheesecake not the one I ordered but I did not get the Fettuccine or extra breadsticks. I only got two pieces of New York cheesecake. I called the store and they said they will contact the help desk so I will receive a refund. When I didnt hear from them I contacted the need help on the app and still have not heard back from the help desk and also no answer on the app
View full review
Loss:
$25
Pros:
  • We love fazolis but mess up orders at window quite offten
Cons:
  • Order not complete

Preferred solution: Full refund

User's recommendation: If you want your complete order, pick it up. Don’t have it delivered

Mary W Suj
map-marker Kokomo, Indiana

Unhappy you switched to Pepsi.

Ordered meal and a Coke. I was told it was now Pepsi. I am a very very unhappy customer. We eat there a lot. Partly because of the Cherry Coke. You are off the list now until you change back to Coke products.
View full review
Cons:
  • Switched to pepsi

Preferred solution: Return to Coke products. Will not be a return customer until you do.

2 comments
Guest

Yes…GET rid of the Pepsi products! I will avoid Fazolis until Coke is back!

Guest

I was at the Fazolis meeting in Kokomo and the decision was made to switch back to Coke just so Mary W will return.

View more comments (1)
Daphne W Slo

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Verified Reviewer
| map-marker Indianapolis, Indiana

To speak to someone about my visit

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DThey overcharged for food and added a tip to credit card. We were told tough. They charged my mother for breadstick duping sauce when she asked for more for her dry I spaghetti. They are charging combos as single items. They did not bring extra breadstocks when we asked. When we asked for the tip money, the lady through the receipt away. Im furious!!
View full review
Loss:
$10

Preferred solution: Full refund

User's recommendation: Do not go to Winchester KYn

1 comment
Fazolis

I’m very sorry to hear about your recent experience with Fazoli's and thank you for bringing it to our attention. We are unable to resolve issues directly through this channel, so please contact guest.services@fazolis.com so we can further address this situation for you.

Mary W Suj
map-marker Kokomo, Indiana

Unhappy you switched to Pepsi.

Ordered a Coke with meal. Told it was now Pepsi. One of the reasons we eat there is because they had the best cherry coke. Do not like pepsi. Will not be eating there now.
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Preferred solution: Switch back to Coke products.

Lori H Zyi
map-marker Milwaukee, Wisconsin

Reset password link is not working

Reset password got answer machine at customer service, was going to restaurant but may not why so hard
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Preferred solution: Reset password

1 comment
Fazolis

We don't monitor complaints from Pissedconsumer.com. Please contact us through our website or app so we can try to make this right.

Resolved
Kenzie B Gjg

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Resolved: They lied and didn't give me my refund after replying to a review/ complaint I had on Pissed consumer

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Updated by user Feb 05, 2022

The best I could get I guess was a gift card but I wanted my money back.

Original review Jan 03, 2022
I had previously posted on here about how I had an online order that was wrong and missing food that I had ordered and paid for along with delivery and tip and that I had tried to get a hold of someone repeatedly but to no avail! But when I posted here I got a reply immediately and eventhough I was not please with the person from Fazolis response and blaming what happened on basically the delivery company that I had chosen to go through eventhough like I explained to him(Greg) that I didn't order from Fazolis via the delivery site but I had ordered directly from Fazolis.

Com and thats the delivery service they chose to use and not me even though it was clear to me that it had nothing to do with the delivery driver and my order being wrong (and I didn't even bring up this happened from this location before and I had pickup my order myself from the store and it was corrected) but anyway he said he was gonna get me some of my money back and I asked him how will I be able to be sure and he said he was gonna check and see immediately if he could do that and call me back on the phone in which he did but I never got the shady refund that he even said he did but I'm over it and its a shame because I have spent a lot of money with them and continued after the first mistake that was corrected and would have still even if I hadn't got a hold of anyone but I don't like losing money!

But for sure not losing money and being fooled and lied to at the same time. So I just wanted to set the record straight eventhough I'm not about to go through all the time and avenues I went through the first time just to get a refund and my issue corrected.
View full review
Loss:
$41

Preferred solution: Full refund

User's recommendation: I dont know what to tell them! Their chocolate cheesecake is Amazing but I won't be getting any in the future and ordering 6&7 slices at a time! Even as much as 10

3 comments
Fazolis

I’m very sorry to hear about your recent experience with Fazoli's and thank you for bringing it to our attention. We are unable to resolve issues directly through this channel, so please contact guest.services@fazolis.com so we can further address this situation for you.

Kenzie B Gjg
reply icon Replying to comment of Fazolis

I replied but I still havent heard anything back and I havent recieved my refund as promised

Kenzie B Gjg
reply icon Replying to comment of Fazolis

I have contacted you guys multiple times! My next step is to do a live video

View more comments (2)
Rosa C Lws
map-marker Wichita, Kansas

Bad service and bad food

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Noodle not cook all the way, bread stick was soggy and taste like soap. And place was filty and the workers were standing around talking. Not cleaning the seating area. Dishes pile up at trash can and trash not taken out. Food has gone down hill since open. Never been to a Fazolis that had bad taste and food not cook right. Hope my kid dont get sick. And me after the bread
View full review
Loss:
$17
Pros:
  • Food used to be great

Preferred solution: Full refund

User's recommendation: Will not

1 comment
Fazolis

We don't monitor feedback from Pissedconsumer.com. Please visit https://***/contact and select 'Rate Your Experience' then you can find your location and leave a review for the restaurant you visited!

Justin R Cqv

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Verified Buyer
| map-marker Tullahoma, Tennessee

Bad food

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Fazolis - Bad food
We ate at the Tullahoma, TN location on Saturday February the 12th. At around 12:15 pm, we were greeted and ordered our food. While looking for a table to sit, there were 3 dirty tables. Food came out, we both ordered samplers. Mine was oven baked. My sampler was significantly smaller than my wifes. Both are for $9.99. Her food was not hot, barely warm. Both entrees were dry and tasteless. I had to put extra grated Parmesan on mine just to give it a taste. Breadsticks were old and saturated in butter. Not a good visit for almost $30 for 2 people.
View full review
Loss:
$29
Pros:
  • No pros at this location
Cons:
  • Portion size cold food
  • Cold food
  • Portion size on same entree

Preferred solution: Full refund

1 comment
Fazolis

We don't monitor complaints from Pissedconsumer.com. Please visit https://***/contact and select 'Rate Your Experience' then you can find your location and leave a review for the restaurant you visited. This will make sure it is handled by the correct location and your review gets the attention it deserves.

Kenzie B Gjg

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Refund promised not given

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Fazolis - Refund promised not given
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I have waited for weeks now to receive my refunds for multiple orders that I paid for but didn't receive! I did receive some credits for some orders but when I reordered my food was not delivered again and I paid extra cash with the credits!

I just want the money that I'm out of and what is worse when I was on the phone with one of the managers she tells me that they received a refund from the delivery platform THEY use! So they were not at a loss on their end but the money they got refunded was money that I paid! With is absolutely outrageous! Im a single mother of seven and I'm not rich nor have money to just give out to anyone and I didn't want anything I didn't pay for that's why I told them I didn't want anyone credits at this point but I should have the money I'm out of!

Skip the food I never recieved after several attempts! But I had a feeling they would not honor their word after I spoke with the first manager at this location that initially handled my first order that was incorrect that actually started all this, he was a little snippy to me the second time I called him and asked him to put the money back on my card which the other manager said they couldn't do but they got their payment that way!

Its a shame because I'm a very loyal customer when it come to restaurants and my food but I don't recommend Fazolis anymore! Especially ordering from them online using Doordash!.

View full review
Loss:
$45

Preferred solution: Full refund

User's recommendation: Do not order from them online and check your orders before you leave the store as well, even when picking up in person.

Tricia M Gin

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Verified Reviewer
| map-marker Richmond, Indiana

Horrible Service and Food

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Fazolis - Horrible Service and Food
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I understand restaurants are under-staffed so I patiently waited 27 minutes in the drive through. My pasta has almost no alfredo sauce. I ordered extra breadsticks with my meal because I love them; however, they are ROCK HARD. I got sides of alfredo to dip the inedible breadsticks into. Not a huge deal, but I also ordered 5 bone-in chicken wings and there were 4 in the box with a crunchy piece of deep fried material.
View full review
Loss:
$18
Pros:
  • Food used to be great
Cons:
  • Received 4 of 5 chicken wings
  • Hard cold breaksticks
  • Lack of alfredo sauce on dish

Preferred solution: Let the company propose a solution

User's recommendation: Eat anywhere else!

1 comment
Fazolis

We don't monitor complaints from Pissedconsumer.com. Please visit https://fazolis.com/contact and select 'Rate Your Experience' then you can find your location and leave a review for the restaurant you visited. This will make sure it is handled by the correct location and your review gets the attention is deserves.

Vijay Jux

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Verified Reviewer
| map-marker Morristown, Tennessee

The manager here is very rude. Won’t give you the price that’s listed on their menu board

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I went through the drive through and purchased one of the family meals that was advertised for 24.99. I had a coupon on their website for the same price so I went ahead and got it.

I gave the girl at the window my debit card. She ran it and when I got the receipt it showed I was charged 29.99. When I told the girl at the window that she just slapped the counter because she was mad. I got out of the drive through and went in and the manager said that theres nothing she could do about it because corporate will have to come and change the board.

I informed her that even though it was 29.99 I had a coupon that would make it 24.99. She just said Im sorry but thats how it is. I called her back and talked to her and she said that there has been several people that complained about it but they just got over it.

This is the second time I have had an issue there and the manager was no help. The Knoxville Fazolis has always been great and never had any complaints there.

View full review
Loss:
$5
Pros:
  • We love fazolis
Cons:
  • Manager dropped the ball on order

Preferred solution: Let the company propose a solution

User's recommendation: Check your receipt because they won’t charge you right

1 comment
Fazolis

We don't monitor complaints from Pissedconsumer.com. Please visit https://***/contact and select 'Rate Your Experience' then you can find your location and leave a review for the restaurant you visited. This will make sure it is handled by the correct location and your review gets the attention it deserves.

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