Fazolis

Please see above. The rude chic was just that-rude from the get go so I asked for a manager since she had zero resolution but the manager too was rude.

The window girl told me to move forward to wait in breadsticks in which I passed in doing since it had already been 35+ minutes and I watched them bag the food and I guess they want that to get cold in the car while waiting on bread. Now heres the kicker; I get home and I had burnt bread. I paid for the extra dozen so all of the bread was burnt. Im like what you had me wait in bread to burn it?!

Back up to me waiting verses pulling up (which everyone gets bread so the next person wouldve had to wait as well)the girl argued until she slammed the window so hard the person on the phone could hear it-idk how it didnt bust; I guess its shatter proof bc the noise and way it was done and the girl was obnoxious!!! Horrible service, customer service and food.

We wanted to get the lunch special because my sister in law has special food needs. I have always been able to get this before even with an up charge.

Today it was a NO a hard NO. So we asked if we could get help finding something comparable. She told us the sampler I think. We agreed on 2 alfredo and 1 penne with meat sauce on the side.

She had half of her mouth rebuilt so the acid burns but she loves it so she asks for the sauce on the side. We got penne with a lot of sauce for 2 and only 1 alfredo and the alfredo wasn't alfredo noodles. It was all the pasta scraps. I felt so sorry for her.

She loves fazoli but it will be a while before she can forget this. So disappointed. And like I said we have never had an issue before. I wish I had thought to take a picture of that mess.

Even the breadsticks were nasty. The butter tasted old and the sticker were doughy. We loved fazoli and prefer here to olive garden.

But I don't know now. It seems as though they were punishing us for the special requests.

I went to the new fazolis in my town of Mesa, Arizona a week ago. As a transplant, I was excited to bring my friends and have them try the food.

The place was busy but the girl at the front counter had a terrible attitude and the worst customer service I have ever received. She acted like she didn't understand the menu or any simple questions I had. I asked for two of the pick two meals and the bill came out much higher than I expected. As I had waited 20 minutes and the line of people was out the door.

I decided to try and figure it out on the side and let other people order. I ended up with Three meals instead of the two which I ordered

I am writing this complaint for the Fazolis located in Nicholasville, KY. Every single time i go there i am sitting in line for 30 mins to get my food.

Once in awhile i could understand but when there arent any other customers it shouldn't be so long. Today i go and sit behind another lady at speaker for 10 mins and she hadn't even gotten helped yet. Then 2 of the employees one male/one female casually come from behind the dumpster which is enclosed by fencing. They had been back there either smoking or who knows what while 2 customers where waiting to order and had not even been spoken to yet.

I mean the food prices are way to high to be sitting for so long for your order to be taken then even longer to get the food. I will not be going back since this seems to happen on a regular basis.